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Your Privacy Matters to Us

When you open an account with depo89 heylink, we collect only what we need to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and keep…

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depo89 heylink Your Privacy Matters to Us
REACH US DIRECTLY

How to Contact Us About Your Privacy

Team online

Live Chat

Open live chat in your account lobby during operating hours, seven days a week. Our support team will help you understand your data rights, request copies of your information, or ask questions about this policy.

Email Support

Send privacy inquiries to our support mailbox. Include your account number and a description of your request, and we will respond within five business days with the information you need.

Account Settings

Visit your account settings on desktop or mobile to review and update your personal information directly. You can change email, phone number and linked payment methods without contacting support.

HOW WE PROTECT YOU

Data Security and Your Account Safety

Encryption

All information you send to depo89 heylink—including your login details, payment methods and identity documents—travels through secure SSL encryption. Even our internal servers cannot read your data without proper authorization codes.

Payment Processing

When you deposit via DANA, OVO, GoPay or QRIS, we never store your full payment credentials on our servers. Payment processors handle the actual transaction, and we retain only a transaction reference for your withdrawal and account records.

Cookies and Tracking

We use cookies to remember your login session, keep you logged in across pages, and track which games you open so we can improve the lobby experience. You can disable cookies in your browser, but this may affect account access or site speed.

Access and Changes

You have the right to request a copy of all data we hold about you, correct any errors, or request deletion where local law permits. Submit requests via live chat or email, and we will process them within the timeframe set by Indonesian data protection guidelines.

Account Security

Your password is hashed before storage, meaning depo89 heylink staff cannot see it. If you suspect unauthorized access, change your password immediately in account settings or contact support to freeze your account while we investigate.

Retention and Deletion

We keep your personal data only as long as your account exists or as required by law. After you close your account, we retain transaction records for compliance purposes but delete personal details like phone number and email within ninety days.

Frequently Asked Questions About Privacy

When you close your account, we stop collecting new data about you. We retain your transaction history and identity verification documents for the period required by Indonesian financial regulations, then securely delete personal details such as your phone number and email within ninety days of closure.

Yes. Open live chat or email support with your account number and request a data export. We will compile all personal information we hold—registration details, transaction history, deposit and withdrawal records—and deliver it to your registered email within five business days.

We do not store your full payment credentials. When you deposit, your payment app handles the transaction directly. We receive only a confirmation code and transaction reference, which we encrypt and use solely to verify deposits and process withdrawals.

We do not sell your personal data. We may share limited information with payment processors, fraud-detection services and legal authorities where required by Indonesian law. Any third-party sharing is strictly for account security, transaction verification or compliance purposes.

Contact our support team immediately via live chat or email. If you are not satisfied with our response, you have the right to file a complaint with the relevant Indonesian data protection or consumer protection authority, depending on your jurisdiction.

We retain your account activity—login timestamps, game sessions, and in-game behaviour—for as long as your account is active and for a reasonable period afterward to support dispute resolution. Older records are archived or deleted according to our data retention schedule.

You can disable cookies in your browser settings, but this may prevent you from staying logged in or cause the lobby to load slowly. We recommend keeping cookies enabled for the smoothest experience. You cannot opt out of essential security or fraud-prevention tracking.

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